FAQ Category

FAQ

  • Q How about your delivery time?

    A Generally, it will take 15 to 30 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
  • Q What are surface treatment of the product?

    A For carbon steel products, we sandblasting descaling product surface. For stainless steel products, we use acid to remove surface oil and impurities.
  • Q How do you ensure the quality of products?

    A Our production staff is trained through national quality department, and obtain the corresponding certificate, with years of production and design experience. Weld must undergo nondestructive testing to ensure that no defects.
    Our production process as below:
    图片1
  • Q How about your after-sales service?

    A  1. The warranty period of the equipment is18 months, and the warranty period shall be calculated from the date when the equipment is accepted as qualified. The specific time is shown in the acceptance report.

    2. During the warranty period, Mingyi shall be responsible for free repair and maintenance of quality problems caused by the equipment itself. <o:p>

    3. During the process of using the equipment by buyer, equipment damage caused by natural wear and tear, man - made damage, and force majeure does not belong to the scope of warranty, and Mingyi can provide paid repair services.

    4. Mingyi  shall provide the most favorable after sales service conditions. During the warranty period, if the equipment fails to work normally due to its own faults, Mingyi shall provide an 8 - hour response service and guide buyer to solve the problem through video. If necessary, Mingyi shall provide on - site guidance services. If it is confirmed that a component is damaged, it shall be replaced within 20 days. If the damage is caused by quality problems of the equipment itself, all costs incurred shall be borne by Mingyi. After the warranty period expires, Mingyi shall respond within 16 hours after receiving the fault information from buyer and guide buyer to troubleshoot through video. Mingyi promises to only charge the cost.

  • Q How do you make our business long-term and good relationship?

    A We keep good quality and competitive price to ensure our customers benefit; We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

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With an excellent sales service team and global sales network and the service policy of "Quality First, Customers Upmost" all the time, our company has been recognized by industry.

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 Huaying building, Free Trade Zone, Tianjin, China
 +86-18002156194
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